trouble getting the item to work

Since 99.9% of the products are neither designed nor manufactured by DX, the following methods may help answering the questions you have:

1. Please double check if you have read the user's guide (if any). Sometimes a digital version of the users guide may be available on the Internet.

2. There may be existing answers to your question in the product forums. Try searching it by entering keywords of your question here:

3. If no information is found on the forum, you may post a new topic in the forum to seek for help from customers who also own the product.