DealExtreme: Customer Service Express

Customer Service Express
Customer Service Express offers a 48 hours (Mon-Fri, business days) turn around time (48-96 during new year season), upon correct submission of information via the short and easy-to-use guided forms on this site. Please kindly be noted that close and re-open ticket on the same order will only slow down the processing of your ticket.

Important: following instructions displayed ensures that your request is processed in the shortest amount of time.

Get Help Here - Step 1 of 2:

Please select your question type:

- Defective / broken items received

- Technical / usage questions - trouble getting the item to work

- Items missing from the order

- Wrong items received

- EMS/DHL shipping and order inquiries

- Store Credits - apply store credits

- Package not received 14 business days after shipment

- Change items in order -- unshipped orders only

- Change shipping address -- unshipped orders only

- Cancel unshipped items for refund/store credit

- Order Tracking--check the status of unshipped order(s)

- SKU 00001 (Unknown Product) - shown in your order

- Order not shown in DX account - order number not sent to you via e-mail and does not show in your DX account

- DX Account Issue - activation, change password, transfer DX points etc.

- Affiliate Account - general inquiry and account level upgrades

- Wholesale - for quotations, product customizations and product inquiries

- запросы о заказе для русского клиента(beta)

- Suivi de commande pour les clients français(beta)

- Auftragsanfrage für deutsche Kunden(Beta)

- DX offers inqiury(beta) (Questions regarding offers.dealextreme.com)